Rules by direction:
The rate is fixed manually following the 3 confirmation in the Bitcoin network during the working hours of the exchange office (Mon – Fri, 10:00 – 22:00, GMT +2).
Orders are processed on average 5-15 minutes, the maximum payment time can be 4 hours.
If the order is not paid within 15 minutes, the status of the order is changed to deleted, if your order is deleted to restore contact the administrator @crybex_support.
In order to track the status of your application, we recommend using our bot. Link to bot and instructions.
More detailed exchange instructions can be found here.