Attention! Rules by direction: The rate is fixed manually following the 30 confirmation in the Ethereum network during the working hours of the exchange office (Mon – Fri, 10:00 – 22:00, GMT +2). Orders are processed on average 5-15 minutes, the maximum payment time can be 4 hours. If the order is not paid within 15 minutes, the status of the order is changed to deleted, if your order is deleted to restore contact the administrator @crybex_support. In the case of payment to PrivatBank card “For payments” and “Internet card”, the bank may charge an additional fee for replenishment in the amount of 0.5%. In order to track the status of your application, we recommend using our bot. Link to bot and instructions. More detailed exchange instructions can be found here.