Rules by direction:
The exchange rate is fixed manually following the 24 confirmation in the Ethereum network during the working hours of the exchange office (Mon – Fri, 10:00 – 22:00, GMT+2).
The standard time of payment of the application is from 20 minutes to 3 hours, the maximum time of payment of the application can be up to 24 hours.
If the request is not paid, within 30 minutes it automatically gets the status of deleted. If you have paid for the request and it gets the status of deleted, contact support , to restore it.
More detailed exchange instructions can be found here.
In order to track the status of your application, we recommend using our bot. Link to telegram bot and manual.
The following cryptocurrency exchanges are used as oracle exchange: binance, bitexbit, whitebit, bitstamp, huobi. Fluctuations of the rate may be from 1 to 5%, because we hedge bids on the market. Be sure to take this information into account when calculating.
Attention! Before sending funds to the wallet specified by our service, you must personally make AML-check of your funds. Otherwise, in the risk zone of more than 45%, in general or by one of the flags, the transaction may be frozen.