AML/KYC Policy

Last updated: March 13, 2026

The Crybex exchange complies with international policies designed to prevent money laundering—specifically, AML (Anti-Money Laundering) and KYC (Know Your Customer) policies.

AML (Anti-Money Laundering) is a set of legislative and regulatory measures aimed at preventing illicit income and its integration into the legal economy. The primary goal of AML is to detect and suppress activities related to money laundering and terrorist financing.

KYC (Know Your Customer) is a procedure used by financial institutions and other organizations to establish and verify the identity of their customers. The purpose of KYC is to prevent the use of a company’s services for illegal purposes, such as money laundering and terrorist financing.

Key components of KYC: collecting customer information, verifying the customer’s identity, understanding the nature of the customer’s business, monitoring the customer’s activity, and updating customer data.

KYC procedures are an important tool in preventing financial crimes and ensuring the security and transparency of financial transactions.

This Policy is an integral part of the Service’s Terms of Use and applies to all users of the Service.

1. Obligations of the Parties

1.1. The Service undertakes to take all possible and available actions to prevent attempts of illegal trading, financial fraud, and money laundering using the Service, including providing assistance to law enforcement authorities in investigating activities related to terrorism financing and illegal money laundering.

1.2. The Service undertakes to explain the relevant terms and procedures to the user, and to assist in the correct submission of documents to the Merchant service.

1.3. The Service undertakes to notify the user of the initiation of the AML/KYC procedure within a reasonable time after identifying reasons for its implementation.

1.4. The User undertakes to:

independently implement AML verification of funds and analyze the level of risk before transferring them as payment for an order, or contact the Service for such verification;
exclude from their activities, when using the Service, any actions that could cause direct or indirect harm to efforts to prevent money laundering and the legalization of funds obtained by illegal means (5AMLD/6AMLD);
exclude any facilitation of illegal trading or any other illegal transactions using the Service;
exclude any facilitation of financial fraud, refrain from using the Service for the creation and distribution of financial pyramid schemes, or committing other acts that violate the law and legal norms;
prevent any attempts to bypass sanctions applied to services, platforms, individuals, or citizens subject to such restrictions;
independently calculate and pay all taxes required under the tax legislation of the user’s place of residence;
timely provide the requested documents and information within the framework of AML/KYC procedures and not provide knowingly false information.

2. Risk Assessment Model

2.1. All user transactions on the Service are subject to mandatory AML screening.

2.2. The risk score for incoming transactions is analyzed by the merchant service.

2.3. If the risk level exceeds 40% overall, or 8% for any one of the high-risk categories, namely: Dark Service, Stolen Coins, Fraud Shop, Illicit Actor/Organization, High-Risk Jurisdiction, Lending Contract, Dark Market, Illegal Service, Mixer, Ransom, Scam, Terrorism Financing, Fraudulent Exchange, Sanctions, Child Exploitation, Enforcement Action ect. — funds may be frozen by the Merchant service to comply with AML/KYC procedures as part of international anti-money laundering policies.

2.4. KYC procedures are carried out using the Sumsub service.

2.5. The unblocking of funds may require completion of the AML/KYC procedure, the details of which are determined individually depending on each specific case.

2.6. The user is notified of the freezing of funds and the reasons for such action within a reasonable timeframe. The Service is not liable for the freezing of funds carried out by the merchant in accordance with applicable law.

3. Verification Procedure

3.1. The Service undertakes to request all documents necessary for the completion of the AML/KYC procedure.

3.2. The KYC procedure includes:

3.2.1. Basic identity verification (CDD — Customer Due Diligence);

3.2.2. Proof of residential address;

3.2.3. Client risk profile assessment, including screening against sanctions lists and PEP databases;

3.2.4. Enhanced Due Diligence (EDD) — SoF, SoW, and PoF.

3.3. The list of documents for KYC may inсlude (but is not limited to):

Basic Identity Verification:

passport;
national identity document issued by a government authority;
driver’s licence;
selfie with the document in hand;
video verification;
liveness check via an automated KYC service.

Proof of Residential Address:

utility bill (no older than 3 months);
bank statement showing the address (no older than 3 months);
tax document showing the address.

Enhanced Due Diligence (EDD):

SoF (Source of Funds) — a document confirming the specific source of the funds involved in the transaction.
SoW (Source of Wealth) — documents reflecting the financial history and explaining the origin of the client’s overall wealth.
PoF (Proof of Funds) — a bank statement or other official confirmation that the specific amount of funds is at the client’s disposal at the time of the transaction.

3.4. The Service reserves the right to request additional materials from the user for the purpose of completing the AML/KYC procedure.

3.5. The decision to unfreeze funds is made by the merchant service upon completion of all required verification procedures.

3.6. The estimated timeframe for the review, following the client’s completion of the KYC procedure and any additional EDD procedures if required, may be up to 14 business days.

3.7. The Service does not guarantee the unblocking of funds as a result of completing the AML/KYC procedure.

4. Fees

4.1. If an AML case is detected and further verification of funds or completion of the KYC procedure is required, the Service may charge an additional fee.

4.2. The fee may be up to 5% of the exchange amount, but no more than the equivalent of 100 USD. In most cases, once all necessary compliance procedures have been completed, the refund is issued minus the network’s transaction fee.

4.3. The user is notified of the fee amount prior to its deduction. The fee is deducted from the amount subject to return or exchange.

5. Data Protection and Storage

5.1. The Service undertakes to ensure the confidentiality and security of all personal data collected for the purposes of identity verification (KYC). The Service takes all reasonable measures to protect user data in accordance with the Service’s Privacy Policy.

5.2. Personal data is disclosed to third parties, including KYC verification providers, only to the extent necessary to complete the verification process.

5.3. All documents and data provided by users, including verification results, are stored for no less than three (3) years following the termination of the relationship with the user. The Service collects, stores, and protects the personal data of users in accordance with applicable data protection regulations, as well as requirements for combating money laundering and terrorism financing. Verification and transaction records are provided to competent regulatory or law enforcement authorities exclusively upon lawful request.

5.4. Upon expiry of the established retention periods, personal data is securely deleted or irreversibly anonymised, unless longer retention is required in accordance with the Service’s Privacy Policy.

6. Policy Updates

6.1. The Service may amend this Policy in connection with changes in legislative or regulatory requirements, as well as for the purpose of improving internal procedures.