Exchange Rules:
Due to NBU restrictions for sending funds it is necessary to specify: IBAN, ITN, full name of recipient.
1. All transactions undergo an AML check. In case of non-compliance with AML requirements, funds may be blocked. More details in AML/KYC regulations.
2. To avoid blocking cryptocurrency, perform AML verification before exchanging or contact our Customer Support.
3. New order is active for 60 minutes; after that, the systеm automatically deletes it. The exchange rate is fixed during the working hours of the service for 30 minutes from the moment the new order is created. Details — fixing terms. If you have made the payment, but your order has been deleted, please contact the technical support service via a dialog box on the site or in Telegram.
4. Order payout time takes from 2 to 24 hours (during the working hours of the exchanger).
5. If the issuing bank charges an additional fee for replenishing the bank сard, this fee will be charged to the user.
6. If you have not specified “ transfer destination” in the required field, the default destination will be “account deposit”
7. The exchanger uses the following cryptocurrency exchanges as a price oracle: binance.com, bitexbit.com, whitebit.com, bitstamp.net, huobi.com. Orders are hedged by market order.
8. More details about the instructions for exchange can be found here.
9. Requests for any changes to the order (details, contact information, etc.) are carried out exclusively by e-mail, which was specified in the order.
