Rules for direction:
The rate is fixed manually after receiving the 4th confirmation in the Bitcoin network during the working hours of the exchange office (Mon-Fri, from 10:00 a.m. to 10:00 p.m., GMT+2).
Requests are processed on average in 5-15 minutes, the maximum payment time can take up to 4 hours.
If the request is not paid within 15 minutes, the status of the request changes to “deleted”. In this case, to restore it, please, contact the administrator @crybex_support.
If you want to track the status of your request, we recommend using our bot. Here is the link to the bot and the instructions..
You can read more about the exchange instructions here.
As an oracle, the exchange office uses the following cryptocurrency exchanges: binance, bitexbit, whitebit, bitstamp, huobi. Rate fluctuations can range from 1 to 5%, as we hedge bids on the market. Be sure to take this information into account when calculating.