Rules by direction:
The exchange rate is fixed manually following the 30th confirmation in the Ethereum network during the working hours of the exchange office (Mon – Fri, 10:00 – 22:00, GMT+2).
The standard time of payment of the order is from 20 minutes to 3 hours, the maximum time of payment of the order can be up to 24 hours.
All details on the receipt of funds will be sent to the e-mail address specified in the application after receipt of payment.
If the order is not paid, it automatically gets the status of deleted within 30 minutes. If you have paid for the request and it gets the status of deleted, contact support, to restore it.
More detailed exchange instructions can be found here.
In order to track the status of your application, we recommend using our bot. Link to telegram bot and the manual.
The following cryptocurrency exchanges are used as oracle exchange: binance, bitexbit, whitebit, bitstamp, huobi. Fluctuations of the rate may vary from 1 to 5%, because we hedge the bids on the market. Be sure to take this information into account when calculating.