Rules by direction:
The rate is fixed manually following the 25 confirmation in the Ethereum network during the working hours of the exchange office (Mon – Fri, 10:00 – 22:00, GMT +2).
Orders are processed on average 5-15 minutes, the maximum payment time can be 4 hours.
If the order is not paid within 15 minutes, the status of the order is changed to deleted, if your order is deleted to restore contact the administrator @crybex_support.
In order to track the status of your application, we recommend using our bot. Link to bot and instructions.
More detailed exchange instructions can be found here.
Attention! Before sending funds to the wallet specified by our service, you must personally make AML-check of your funds. Otherwise, in the risk zone of more than 45%, in general or by one of the flags, the transaction may be frozen.